Nord Drivesystems Enhances Digital Tools for Customers

Release Time：11 Sep,2025

<p style="text-align: center;"><img src="/ueditor/php/upload/image/20250912/1757672791102781.png" title="1757672791102781.png" alt="4.png"/></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">Nord continuously develops and improves digital solutions for their customers, providing an efficient, transparent purchasing experience. The myNord online customer portal is designed to help customers streamline their processes, easily manage their quotes and purchases, and collaborate with colleagues. Whether you are an engineer, purchasing agent, sales representative, or aftermarket support, there is functionality withing the tool that provides added benefits over traditional ordering processes.</span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">The myNord online customer portal has expanded to become a fully-fledged e-commerce platform with over 26,500 users worldwide. It offers 24/7/365 access to customer information for flexible collaboration, unit specific documentation, and access to Nord sales and service support. The Product Search Tool offers numerous search parameters, i.e. input power, output speed, and output torque, that make it easy to find and select the appropriate products. Thanks to the plausibility check, the configurator dynamically displays the options matching the entered requests and adjusts as changes are made. Additional information, explanatory texts, and images support the user and further facilitate the configuration process. myNord allows for the online configuration and conformity checking of Nord’s standard product portfolio of gear units, motors, and drive electronics.</span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">The myNord Dashboard section gives quick visibility to recently quoted projects, product configurations, and order history. Products for new applications or crossover applications can be selected from the Product Search while replacement drives can be directly configured via the Product Configurator tool. After a configuration is complete, it can be saved as a formal quote with account-specific pricing and then either submitted to Nord for processing or saved to the company’s dashboard for colleagues to review.</span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">Documentation such as operating and maintenance manuals, spare parts lists, certificates, 2D/3D drawings, and more can also be downloaded based on the serial number, order number, or by scanning the QR code on the unit. The user interface also offers an option to contact Nord directly through the portal if additional support is needed.</span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">An additional feature of myNord is the online Spare Parts Shop. Registered users can order Universal worm gear units, AC motors, variable frequency drives, motor starters, and replacement parts such as bearings, seals, gearing, gaskets, and more with free standard shipping on all parts ordered via the portal. Parts can be easily located via existing part number or the Unit Identification tool. The Unit Identification tool includes interactive unit-specific diagrams featuring a complete bill of materials with selectable parts, current availability from all U.S. facilities, pricing, and expected ship dates. After the chosen parts are added to the cart, customers can select which facility the parts will ship from as well as select free standard delivery or customer-paid expedited shipping. Additionally, cart inventories can be downloaded in PDF format, serving as a quote document with account-specific pricing.</span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">Nord is also working on adding the availability of the configured product to give customers accurate shipping time frames as well as a new seamless integration into their internal ERP system, enabling faster processing and customer assistance. Continuous expansion of NORD’s product range and special functions for authorized service and sales partners is also planned.</span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12px;">The goal of myNord is to support customers at all stages of the ordering process when and where they need it. Whether you need product data, configurations, drawing files, order information, or pricing, myNord is the one stop shop for project management.</span></p>